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Frequently asked questions
Straight answers to the questions people ask first.
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Getting started
Who does Revive help?
Adults working on recovery from substance use, including people who are also managing mental health conditions, and people returning from incarceration or hospitalization.
How do I get started?
Call admissions during business hours or request a call back. We'll talk through what's going on, check your coverage and help you schedule your first session.
Do I need a referral?
You can contact us yourself. Referrals from counselors, case managers, officers and providers are also welcome. Some insurance plans have their own referral rules, and we'll let you know if yours does.
What should I bring on my first day?
Any ID you have, your insurance card and a list of current medications. Missing documents? Case management can help you replace them.
What are your hours, and where are you?
We're at 8746 Mary Ave NW, Seattle. Our hours are Monday to Friday 9am–5pm and Saturday 9am–2pm. We're closed on Sunday. Directions and contact details
What if I'm in crisis outside your hours?
Call or text 988 any time. For an overdose or immediate danger, call 911. The Washington Recovery Help Line (866-789-1511) also answers calls 24/7. More crisis options
Treatment & groups
What happens in a group session?
A small group meets to talk through recovery and practice skills such as coping with cravings, handling stress and planning for high-risk situations. Peer groups focus on shared experience and encouragement.
Do I have to talk in group?
Many people mostly listen at first, and that's fine. Taking part gets easier as you get to know the group.
What's the difference between SUD groups and peer support groups?
SUD groups are structured treatment sessions focused on recovery skills. Peer support groups are recovery discussions with people who have lived experience. Many people take part in both. Compare services
What is IOP?
An intensive outpatient program is a structured treatment schedule several days a week. It's more support than weekly sessions, without needing to stay overnight in a facility.
Can I get help for mental health too?
Yes. Revive offers mental health services alongside addiction treatment, so both are addressed in one plan.
I take medication for opioid use disorder. Can I still come to Revive?
Talk with our admissions team about your medication and prescriber. We'll explain how we coordinate counseling and groups with your medication treatment.
How long does treatment last?
It depends on your goals and progress. Your care team reviews your plan with you and helps you prepare for each next step.
Can I keep working or go to school?
Getting back to work or school is a goal for many people in recovery. Talk with us about your schedule and we'll look at how treatment can fit around it.
Insurance & cost
How do I pay for treatment?
Our admissions team goes over insurance and payment options with you before you start, so you understand what's covered. Request a free coverage check
Does insurance cover addiction treatment?
Most health plans include benefits for substance use disorder treatment. What you pay depends on your plan, which is why we check before your first session.
What if I don't have insurance?
Call us anyway. We'll talk through your options, including help applying for Washington Apple Health if you may qualify.
Housing
Do you offer housing?
Yes. Revive offers furnished, substance-free recovery housing for people taking part in treatment. Ask admissions about current availability.
What's expected of people living in the house?
Residents follow house agreements that keep the home safe and substance-free, take part in regular house meetings, and attend the treatment in their care plan. We'll go over the details before move-in.
I'm being released soon. Can housing be arranged ahead of time?
Contact us, or ask your case manager or officer to send a referral, before your release date so we can plan with you.
Families & referrals
How can I help a loved one get treatment?
Call us to learn how treatment works so you can explain it clearly. Choose a calm moment to talk, and offer to make the call together. Guidance for families
Will you tell me how my family member is doing?
Substance use treatment information is protected by federal privacy rules. We can only share information with family when the person in treatment gives written consent.
How do professionals send a referral?
Use the referral form or call admissions. Referral paperwork can also be faxed to (206) 260-7480. Share client initials only through the form, and we'll coordinate details by phone.